Reasons to be thankful

Everyone likes a compliment, nobody likes criticism but they say you learn more from your mistakes than your successes so here at Exmos we garner feedback from our helpdesk users in the form of a single click survey response when we close out a support ticket. Our Service Delivery Manager reports on those responses on a regular basis and although the feedback's consistently positive, we’re developing and improving our helpdesk every day.  We pride ourselves on our customer relationships and because we’re a trusted partner rather than just a supplier, we perhaps get more interaction with our users than others.

You see, clicking on that happy, sad or neutral face is a 5 second task that matters more than you might think, because for the last year we’ve been putting money in a pot every time we get a survey response and we’ve just made our first donations to three extraordinary charities.

It costs £4 for Childline to answer a call or Instant Message from a child in distress. The simple act of clicking a button on our survey means they’ll be able to answer even more.

Strathcarron Hospice offers care, comfort and support to anyone with a terminal illness in our local area. Our survey responders have helped to offset the £10,000 per day costs of delivering their wonderful services.

Brightest Star is a Scottish charity supporting bereaved families through the nightmare of the loss of a child. Our customer’s feedback means they can carry on offering practical help and understanding at the most difficult of times.


We’re so pleased to be able to support them and very grateful to our helpdesk users. On behalf of these charities and the many they are helping, we’d like to say “thank you”.

Posted by Gordon Coulter on Monday, November 2, 2015

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